KATE

Q: What if I don't feel like it or change my mind?

Changed your mind? You can exercise your right of withdrawal directly online, in a few steps and within 14 days of delivery. → Exercise your right of withdrawal online You can return your order within 14 days. Contact us and we will help you through the return process.

Q: How can I pay?

We accept online payments via credit or debit cards (MasterCard, Maestro, American Express, VISA), PayPal, Amex, PostePay. You can also choose to pay in interest-free installments thanks to Klarna. Or you can conveniently choose to pay cash on delivery.

Express Shipping

At your home in 24/48 hours.

Pay in 3 installments

Choose Klarna at checkout and pay in 3 convenient installments.

Personal Shopper

Contact us for information and style tips.

YOUR STYLE, OUR PASSION.

Frequently Asked Questions

Here, you'll find all the answers to your most common questions about our products.

If you wish to learn more or have further questions, please do not hesitate to contact us directly. We are here to ensure your experience with us is as exceptional and satisfying as possible.

Our customer service team is available Monday to Friday, from 10:00 AM to 8:00 PM.Average response time: 30 minutes

CONTACT SUPPORT

When will I receive my order?

You will receive your order within 24/48 hours at your home via express courier with tracked shipping.

How much does shipping cost?

Shipping costs €6.

For orders over €89, shipping is free.

Can I pay on delivery?

Yes, for an additional cost of €2.

Shipping is free for orders over €149.

What if I don't feel like it or change my mind?

Changed your mind? You can exercise your right of withdrawal directly online, in a few steps and within 14 days of delivery. → Exercise your right of withdrawal online

You can return your order within 14 days.

Contact us and we will help you through the return process.

How can I pay?

We accept online payments via credit or debit cards (MasterCard, Maestro, American Express, VISA), PayPal, Amex, PostePay.

You can also choose to pay in interest-free installments thanks to Klarna.

Or you can conveniently choose to pay cash on delivery.

Our customer service team is available Monday to Friday, from 10:00 AM to 8:00 PM.Average response time: 30 minutes

CONTACT SUPPORT